To return a product, please first read though the following terms and conditions, then follow our returns online procedure.
PS: All our machine products cannot be return because of China customs tax is even higher than machine iteself, but we will provide aftersales support to solve problems until they can work normally.
We know that you will be pleased with your purchases from ElectronParts. However, there may be occasions when you will need to return items to us.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's no more than 1 year since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. please return the items to below address :
All returns must be informed with ElectronParts acknowledgement before return. Please inform our correspondent sales in advance before return.
Return should be shipped by EMS or your local post. We don't accept DHL, UPS and other express because of the tax and customs issue. There must be a tracking number which could be followed on relative website.
Please email below details to your sales manager's email address [email protected] after you send the fault items:
1, Tracking number
2, Product list
3, Fault details for each item
4, Order number for each item
The ElectronParts Team will communicate with you for further information .
Thanks for your cooperation .